Terms of service

1. About C2C Haircare

C2C Haircare is a trading name of C2C Professionals Ltd, a company registered in England and Wales. We operate a specialist booking and matching service that connects clients with qualified, vetted haircare professionals.

C2C Haircare is a platform and introducer. We are not the direct provider of haircare services. The haircare service is delivered by the self-employed professional assigned to your appointment. By booking through C2C Haircare, you are engaging that professional through our platform.

Our professionals deliver appointments at hospitals, care homes, hospices, supported living facilities, residential homes, and private residences across London and surrounding areas.

2. Making a booking

Bookings may be made by completing the enquiry form on our website, by telephone, or by email. A booking is only confirmed once you have received written confirmation from C2C Haircare by email. We do not accept verbal bookings as confirmed.

At the time of booking, please provide accurate information about:

• •The name and contact details of the person making the booking
• •The name of the person receiving the service, where different
• •The full address where the service will be delivered
• •Any access requirements, mobility considerations, or scheduling constraints
• •Any known allergies, scalp sensitivities, or product restrictions

C2C Haircare will confirm the assigned professional and send their profile by email ahead of the appointment. We reserve the right to reassign a professional where necessary and will notify you in advance wherever possible.

3. Treatment, pricing, and service variations

All services and prices are listed on our treatment menu. Prices shown are confirmed at the time of booking. An administration fee and travel fee apply to each appointment and will be confirmed at the time of booking.

The final service delivered and its price are confirmed in your written booking confirmation. Any amendments to the service or duration requested before the appointment must be made directly with C2C Haircare and confirmed in writing.

On the day of the appointment, the assigned professional may assess that a different treatment is more appropriate given the client's hair condition or needs. In this event:

• •The professional will notify C2C Haircare before making any change to the agreed service
• •Where the recommended treatment costs more than the booked service, C2C Haircare will send the client an additional payment link for the price difference. The professional will proceed once the additional payment is confirmed.
• •Where the recommended treatment costs less than the booked service, the price difference will be applied as a credit to the client's next booking with C2C Haircare.
• •If the client wishes to proceed with the original booked treatment, the professional will use their professional judgment as to whether the original service can be delivered safely and appropriately within the agreed time. If it cannot, the professional may decline to proceed. The safety and wellbeing of the client and the professional takes precedence in all circumstances.

No additional charges will be applied without the client's prior agreement.

4. Payment

Payment for individual bookings is due at the time of booking and is processed securely via Stripe. Institutional clients are invoiced following the appointment on 14-day payment terms and may pay by card payment link or BACS bank transfer.

A non-refundable administration fee is added to each booking to cover platform operational costs. A travel fee is paid directly to the professional on arrival and does not pass through the platform.

C2C Haircare reserves the right to request a deposit for appointments above a threshold value, or where a client has previously not attended a confirmed appointment without notice.

5. Cancellation and rescheduling

Our full cancellation and rescheduling policy applies to all bookings. A summary is set out below.

To cancel or reschedule, email info@c2chaircare.co.uk with your booking reference and appointment date. The time of your email determines which tier applies.

If C2C Haircare cancels your appointment, you will receive a full refund of all fees paid and a goodwill credit of £10 applied to your next booking.

6. Client responsibilities

By making a booking you confirm that you will:

• •Provide accurate and complete information about the service location and client needs at the time of booking
• •Ensure a suitable space is available for the professional to deliver the service safely
• •Disclose any known allergies, scalp sensitivities, or product restrictions before the appointment
• •Ensure a parent or legal guardian is present throughout any appointment involving a person under 18
• •Not request or encourage the professional to deliver services outside the confirmed booking
• •Not arrange direct payment or future bookings with the professional outside the C2C Haircare platform

7. Institutional and partnership bookings

Hospitals, care homes, hospices, supported living facilities, and other institutions may book individual appointments through C2C Haircare on the same terms as individual clients. These bookings are subject to these terms of service.

Recurring managed service arrangements, partnership agreements, and B2B contracts with institutions are not available through self-serve booking and are subject to separate commercial agreements negotiated directly with C2C Professionals Ltd. These terms of service do not govern institutional partnership arrangements.

To enquire about institutional partnerships or managed service arrangements, contact us directly at info@c2chaircare.co.uk.

8. Our professionals

All professionals on the C2C Haircare network hold a current Enhanced DBS certificate including the Adults' Barred List, are fully qualified in hairdressing, and have experience relevant to health, social care, and community settings. They carry their own professional equipment and use products appropriate to the client's needs and setting.

C2C Haircare matches professionals to appointments based on skills, location, hair type specialism, and where possible language or cultural preference. While we take every care in the matching process, we cannot guarantee the availability of a specific professional for every booking.

9. Liability

C2C Haircare acts as a booking and matching platform. The haircare service is delivered by the assigned self-employed professional. C2C Professionals Ltd is not liable for the quality, safety, or outcome of services delivered.

Clients are responsible for disclosing any known medical conditions, allergies, or sensitivities that may affect the safety of the service. C2C Haircare and its professionals accept no liability for adverse reactions arising from undisclosed conditions or sensitivities.

C2C Professionals Ltd's liability to clients is limited to the value of the booking fee paid. We are not liable for any indirect loss, consequential loss, or loss of opportunity arising from a cancelled or rescheduled appointment.

Any complaint about the service delivered must be raised with C2C Haircare within 48 hours of the appointment by emailing info@c2chaircare.co.uk.

10. Data protection

C2C Professionals Ltd processes personal data in accordance with UK GDPR and the Data Protection Act 2018. Our full privacy policy is available at c2chaircare.co.uk/privacy-policy and on request by email.

11. Changes to these terms

We may update these terms from time to time. The current version is always available at c2chaircare.co.uk/terms. Continued use of our service following any update constitutes acceptance of the revised terms.

12. Intellectual property

All content on the C2C Haircare website and in our materials, including the brand name, logo, treatment menu, service descriptions, written content, and design, is the property of C2C Professionals Ltd and is protected by UK copyright law.

You may not reproduce, copy, distribute, or use any part of our content for commercial purposes without our prior written permission. You may print or download content from our website for your own personal, non-commercial use only.

The C2C Haircare name and brand are the trading identity of C2C Professionals Ltd. Nothing in these terms or on our website grants you any licence or right to use our name, brand, or materials other than as expressly permitted here.

If you believe any content on our website infringes your intellectual property rights, contact us at info@c2chaircare.co.uk.

13. Governing law

These terms are governed by the laws of England and Wales. Any dispute arising from a booking made through C2C Haircare will be subject to the exclusive jurisdiction of the courts of England and Wales.

14. Contact us