Accessibility statement

1. Website accessibility

Our website is designed to be accessible and usable across devices. The following features are currently in place:

• •Text enlargement, the website supports browser-based text enlargement and zoom functionality
• •High contrast design, our colour palette uses high contrast navy and cream tones that meet readability standards
• •Mobile responsive, the website is fully responsive and functions across mobile, tablet, and desktop devices
• •Device accessibility features, users who have accessibility features enabled on their device, including screen readers, voice control, and display adjustments, can use those features to navigate and interact with our website

2. Known limitations

We recognise the following limitations in our current accessibility provision:

• •Language alternatives, our website and documents are currently available in English only. We do not currently provide translated versions in other languages.
• •British Sign Language, we do not currently offer BSL interpretation for telephone or video consultations.

We are committed to reviewing these limitations as our service grows. If you require support accessing our service in another language or format, please contact us directly and we will do our best to accommodate your needs.

3. Service accessibility

The C2C Haircare service is designed to be accessible by its nature. Appointments are delivered at the client's location, at home, in hospital, in a care home, or in any residential or community setting. You do not need to travel to access a professional.

We are committed to making reasonable adjustments to accommodate clients with disabilities, additional needs, or specific requirements. These include:

• •Extended appointment time where needed, please request this at the time of booking
• •Women-only appointments, available on request
• •Specific communication requirements, please let us know how you prefer to be communicated with
• •Bedside appointments, our professionals carry specialist portable equipment for clients who are unable to sit at a wash basin
• •Cultural and community requirements, please indicate any relevant requirements at the time of booking

To request a reasonable adjustment or discuss your specific needs before booking, contact us at info@c2chaircare.co.uk or by telephone.

4. Feedback and suggestions

We welcome feedback on the accessibility of our website and service. If you have experienced a barrier, have a suggestion for improvement, or would like to request a document or service in an alternative format, please contact us:

We take accessibility feedback seriously and use it to improve our service. All suggestions are reviewed and considered.

5. Review and updates

This accessibility statement was last reviewed in 2026. We review and update it annually or when significant changes are made to our website or service. We are committed to improving accessibility over time and will update this statement to reflect any progress made on known limitations.